Trinity Operating Procedures - TOPs

TOP-IMPRV: Review and Improvement Process

Rev: 12/06/2017

Scope: The Trinity Forge & Machine "Review and Improvement" Core Process.

Procedure:

"Review and Improvement" consists of those activities involved in continually looking back on the results of the company’s efforts, considering the company's strengths, weaknesses and threats in the current business environment, looking at the opportunity and risks the company is presented with, and setting into place the changes and goals needed to improve. Enforcement of company policy is also part of this process.

Feeding data into the Review and Improvement process are the Resource Management process, the Product Development process, and the Order Fulfillment process. Also important to the process is input from outside the company, most importantly feedback from customers. The output of Review and Improvement is manifested in the Policy Establishment process.

The activities comprising Review and Improvement occur in different cycles, so below they are classified by category rather than by sequence. The primary Trinity Operating Procedure (TOP) associated with each activity is shown. The premier activity of the Review and Improvement process is "Management Review and Goal Setting" (see TOP-MREVU) wherein, after intense upper management review and consideration, the Quality Objectives are developed.

1. Customer Feedback.

2. Analysis of Operational Data.

3. Policy Enforcement.

4. Continual Improvement.

5. Management Review and Goal Setting. See TOP-MREVU.

For the complete list of all TOPs within the Review & Improvement Process, click here.

Revision history: