Trinity
Forge Team Positions - TFTPs
TFTP-SCSM: Customer Service Manager
Rev:
12/06/2017
Coach(es):
VP-Sales & Marketing
Team member's role
and responsibilities:
- Coordinate efforts of Customer Service Representatives.
-
Maintain and update
customer information in computer system
- Update customers and
prospect on the status of their orders and inquiries
- Provide customer service
and inside sales support
- Enter all customer purchase
orders into computer system
- Ensure customer related
information flows per Trinity Operating Procedures
- Maintain and update
customer information in computer system
Rookie requirements:
- High school
graduate
- Proficient typing
skills
- Windows based computer
skills to include Excel and Word
- Detail oriented
- Excellent written and
communication skills
- Complete training module FSAT, CSRV
- Working knowledge of
TOP-ORDER
Physical activity
involved:
- Extensive sitting using a
PC and phone
- Some walking and climbing
stairs
Revision
history:
|
Release
Date
|
Description
of Change
|
Owner
|
Approver
|
|
12/06/2017
|
Updated
to comply with revised Quality Manual and new TFTP format.
|
Tim
Ellis
|
Todd
Sheppard
|
|
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Documents are controlled
only
when viewed on-line at trinityforge.com in the original English --
printed copies or translations are not controlled documents.
©
Trinity
Forge &
Machine