TOP-REQST

Trinity Operating Procedures - TOPs

TOP-REQST: Request for Information

Rev: 12/06/2017

Scope: This procedure covers responding to a customer's request for order information. If the customer decides to also request further action (such as to place or change an order), refer to the appropriate TOP.

Procedure:

STEP WHO WHEN INFO TO USE WHAT TO DO

1 Anyone Upon receiving a request from customer for order status in any form (call, email or fax) Information from customer Route information to Customer Service Representative.

2 Customer Service Representative Upon receiving request for information regarding status of a customer order Customer name, contact information, purchase order number Look at Sales Order and notes (if applicable). Contact Production Scheduler and any other necessary departments in order to obtain accurate status or information.

3 Customer Service Representative After obtaining necessary information or status of order Status of order or information pertaining to order Provide customer with information requested or status of order.

Revision history:

Release Date	Description of Change	Owner	Approver
12/06/2017	Updated to comply with revised Quality Manual and new TOPs format.	Tim Ellis	Todd Sheppard

Documents are controlled only when viewed on-line at trinityforge.com in the original English -- printed copies or translations are not controlled documents.
© Trinity Forge & Machine

STEP	WHO	WHEN	INFO TO USE	WHAT TO DO
1	Anyone	Upon receiving a request from customer for order status in any form (call, email or fax)	Information from customer	Route information to Customer Service Representative.
2	Customer Service Representative	Upon receiving request for information regarding status of a customer order	Customer name, contact information, purchase order number	Look at Sales Order and notes (if applicable). Contact Production Scheduler and any other necessary departments in order to obtain accurate status or information.
3	Customer Service Representative	After obtaining necessary information or status of order	Status of order or information pertaining to order	Provide customer with information requested or status of order.