Trinity Operating Procedures - TOPs

TOP-RCALL: Recall of Product

Rev: 12/06/2017

Scope: This procedure covers the recall of product known or suspected of not meeting the customer's specifications or of violating a statute or regulation.

Procedure:

STEP	WHO	WHEN	INFO TO USE	WHAT TO DO
1	Any team member	Upon becoming aware of any information that leads him/her to believe that bad product may have shipped	Any information that surfaces which could cast doubt on the quality of product	Immediately notify QA Manager of all facts
2	QA Manager	Upon being made aware of potential problem with product	Facts provided by original source plus any other information QA Manager deems pertinent	Discontinue if suspicions prove unwarranted; present to upper Management* a Potential Recall Memo; initiate CAR if not already done per TOP-CARRR
3	Upper Management*	Upon being notified of potential problem with product	Potential Recall Memo; any information  deemed necessary	Determine course of immediate action and execute it promptly; course of action to include immediate notification to the customer and any other interested party, such as suppliers or regulatory agencies; record disposition on Potential Recall Memo and return to QA Manager
4	QA Manager	Upon return of Potential Recall Memo	Potential Recall Memo	File Potential Recall Memo

* Upper Management as defined in this TOP refers to anyone on the vice-presidential level or above.

Revision history: